DELIVERY & RETURNS

DELIVERY COSTS

easyturf delivery pricing

PICK-UP LOCATIONS

Melbourne : 6 /180 Fairbairn Road. Sunshine West, VIC 3020

Sydney Depot : 82 Rodeo Road. Gregory Hills, NSW 2557

Adelaide Depot : 43 – 55 Produce Rd. Pooraka. SA 5014

Brisbane Depot : 100 Lahrs Rd. Ormean. Qld 4127

Newcastle Depot : Unit 2 A / 19 Nelson Road. Cardiff. NSW 2285

Perth Depot : 22 Glassford Road. Kewdale. WA 6105

 

DELIVERY TIMINGS

NOTE: For all deliveries we require that you be available to receive the shipment & assist in driver in unloading to the premises

Melbourne Pick Up: Same day, please allow 1-3 hours for us to arrange order for you.

Melbourne Metro Delivery: If you order your items prior to 4pm we can offer speedy next day delivery

Victoria regional Delivery: 2 – 5 business days

Sydney Pick Up: 1 – 2 business days

Sydney Metro: 1 – 3 business days

NSW regional: 3 – 6 business days

Newcastle Pick Up: 1 – 2 business days

Brisbane Pick Up: 2 – 3 business days

Brisbane metro: 2 – 4 business days

Queensland Regional: 4 – 7 business days

Adelaide pick up: 1 – 2 business days

Adelaide Metro: 1- 3 business days

South Australia regional: 3 – 6 business days

Perth pick up: 3 – 5 business days

Perth Metro: 4 – 7 business days

WA Regional: 6 – 10 business days

Darwin Metro: 6 – 10 business days

NT Regional: 8 – 12 business days

 

RETURNS

Change of mind

If you change your mind about your purchase within 7 days from receiving, Easy Turf will offer a full refund minus all delivery costs. This only applies if you purchase a full roll in either 2m width or 3.75m width. If you purchase a custom length roll then we will not be able to offer you a full refund.

Items must be returned to us for a refund or exchange according to the following conditions:

-The turf must not be used, it must be in brand new condition.

- The request for a refund must be made within 7 days

- If you wish to exchange for a different turf please let us know the style you require when the request is made

- Easy Turf can arrange your items to be picked up by our courier services, although the 100% of the cost will be paid by you.

Faulty Turf

If turf is faulty in any way it is covered by the Easy Turf industry leading 10 year warranty:

Easy Turf offers a 10 year warranty on the surface of the product. The Product will be free from manufacturer’s defects and covers against any damage that is not considered general wear and tear. The warranty protects the grass from any noticeable fading from UV light.

To keep warranty valid the following conditions must be met:

1.  Appropriate footwear and equipment must be used at all times on the Turf.

2.  The turf must not be deliberately or recklessly tampered with in any way.

3.  A suitable base must be used, making sure that it does not in any way contribute to damages caused.

4.  The turf must be cleaned and maintained in accordance to Easy Turf standards.

5.  Infill must be of correct grade and kept at appropriate levels at all times.

Easy Turf offer this 10 year surface guarantee, with years 3 to 10 being on a pro rata basis with the turf depreciating by 12.5 % for each of these years.

If client has a valid claim, this needs to submitted in a written document and submitted to Easy Turf. Easy Turf Will determine necessary steps required to inspect the claim. This may be in form of photos, samples or an inspection.

 

Any further questions please contact Easyturf on 1800 Easy Turf ( 03 9315 3041) or info@easyturf.com.au.