Delivery & Return Policies
Delivery costs
Please note:
- Melbourne metro area is defined as Melbourne metro area is defined as 30km from Melbourne City Centre. Areas outside of this are classified as Regional Victoria for deliveries.
- Silica sand infill can only be ordered for delivery if residing in the Melbourne metro area (defined as 30km from Melbourne City Centre)
- All prices listed below are indicative only, final pricing for all deliveries are to be confirmed by our freight supplier
Pick up locations
Melbourne: 6 /180 Fairbairn Road. Sunshine West, VIC 3020
Sydney Depot: 82 Rodeo Road. Gregory Hills, NSW 2557
Adelaide Depot: 43 – 55 Produce Rd. Pooraka. SA 5014
Brisbane Depot: 100 Lahrs Rd. Ormean. Qld 4127
Newcastle Depot: Unit 2 A / 19 Nelson Road. Cardiff. NSW 2285
Perth Depot: 22 Glassford Road. Kewdale. WA 6105
Delivery timing
NOTE: For all deliveries we require that you be available to receive the shipment. Due to OH&S requirements the drivers can only deliver to the nature strip. Please ensure you have people on hand to assist with carrying your turf.
Melbourne Pick Up: Same day, please allow 1-3 hours for us to arrange order for you. During busy times, lead up to Christmas and Easter break please allow 24 hours once ordered to arrange collection.
Melbourne Metro Delivery: If you order your items prior to 2pm we can offer speedy next day delivery. During busy times, lead up to Christmas and Easter break please allow 2 working days once ordered to arrange delivery. Please note: delivery availability during the business times may be limited
Victoria Regional Delivery: 2 – 5 business days
Sydney Pick Up: 1 – 2 business days
Sydney Metro: 1 – 3 business days
NSW Regional: 3 – 6 business days
Newcastle Pick Up: 1 – 2 business days
Brisbane Pick Up: 2 – 3 business days
Brisbane Metro: 2 – 4 business days
Queensland Regional: 4 – 7 business days
Adelaide Pick Up: 1 – 2 business days
Adelaide Metro: 1- 3 business days
South Australia Regional: 3 – 6 business days
Perth Pick Up: 3 – 5 business days
Perth Metro: 4 – 7 business days
WA Regional: 6 – 10 business days
Darwin Metro: 6 – 10 business days
NT Regional: 8 – 12 business days
Returns
Change of mind
If you change your mind about your purchase within 7 days from ordering, Easy Turf may offer a refund minus all delivery costs. This only applies if you purchase a full roll in either 2m width or 4m width. If you purchase a custom length roll then we will not be able to offer a refund.
Items must be returned to us for a refund or exchange according to the following conditions:
-The turf must not be used, it must be in brand new condition. In its original wrapping (untouched)
– The request for a refund must be made within 7 days of initial purchase
– If you wish to exchange for a different turf please let us know the style you require when the request is made
– Easy Turf® can arrange your items to be picked up by our courier services, although the 100% of the cost will be paid by you.
– All refunds are at management discretion
Faulty Turf
If turf is faulty in any way it is covered by the Easy Turf industry leading 10 year warranty:
Easy Turf offers a 10 year warranty on the surface of the product. The Product will be free from manufacturer’s defects and covers against any damage that is not considered general wear and tear. The warranty protects the grass from any noticeable fading from UV light.
To keep warranty valid the following conditions must be met:
1. Appropriate footwear and equipment must be used at all times on the Turf.
2. The turf must not be deliberately or recklessly tampered with in any way.
3. A suitable base must be used, making sure that it does not in any way contribute to damages caused.
4. The turf must be cleaned and maintained in accordance to Easy Turf standards.
5. Infill must be of correct grade and kept at appropriate levels at all times.
Easy Turf offer this 10 year surface guarantee, with years 3 to 10 being on a pro rata basis with the turf depreciating by 12.5 % for each of these years.
If client has a valid claim, this needs to submitted in a written document and submitted to Easy Turf. Easy Turf® will determine necessary steps required to inspect the claim. This may be in form of photos, samples or an inspection.
Any further questions please contact Easy Turf on 1800 Easy Turf (03) 93153422 or enquiries@easyturf.com.au.
Commonly asked Artificial Turf Questions
Why should you go with Easy Turf for your artificial turf?
We are an industry leading supplier and installer of high quality artificial grass in Australia. As industry experts we can give you the best advice for when you are laying your synthetic grass. Installing artificial turf can provide a rewarding experience to your family and household as it frees you from the hassles and expense of owning a traditional lawn.
If you have any questions on artificial grass, we are happy to help answer any of your questions around the installation of your synthetic grass. How to get in contact? Reach us on 1300 475 499 or, at https://www.easyturf.com.au/contact-us.
We have a step by step guide on laying your synthetic grass into simple steps. The guide will run you through:
- Getting ready – your checklist
- Measuring up for synthetic grass
- Choosing the right grass for you
- Preparing the ground for your synthetic grass
- Rolling and pegging out your grass
Expert tips for natural-looking artificial grass
Why you should double check your Artificial Turf measurements
When measuring up for artificial grass installation it’s crucial to know exactly how much artificial turf you are going to need for your project. Just imagine being short a few square metres on your project or you have massively over-ordered your artificial turf. Double check your measurements and also ensure you order slightly more artificial turf than you think in case there is miscalculation or errors.
How do you prepare the ground for synthetic grass?
Preparing the base so that it is rubble-free, smooth and flat is essential to the success of your DIY turf-laying project. Skip a step and you risk unwanted lumps and bumps.
Remove any existing turf and soil including any stones, pebbles and debris. We suggest you dig to around 7.5cm deep.
- To prevent any regrowth from weeds and unwanted plants, place a plastic membrane over the entire cleared area.
- Apply a thin layer of crushed stone over the top of the plastic membrane.
- Use planks of wood to create a new layer over the top of the crushed stone.
- If you are laying your artificial grass over the top of concrete or paving stones, it’s essential to check that it is level. If not, you will need to use a spirit level and create extra height with additional concrete or other materials. You will also need to make sure that there is adequate drainage close by to handle excess rain and water.
- We recommend that you use a foam underlay on the top of the concrete to create a more comfortable feel underfoot. Easy Turf suggests using 5mm of foam underlay on top of concrete and pavers to give some softness.
- Use a compactor where necessary to ensure a level and robust finish to your foundations.
How to roll out and peg your synthetic grass
Once you have the foundations in place, it is time to peg out your turf, a crucial step before you permanently fix it into position. Follow these steps to ensure the best results.
Slowly unroll your synthetic turf over the carefully prepared foundations.
Use your nails and/or pegs and place at even intervals along the turf but about 30-40cm from the edge to hold it in place (the space between the nail and the edge of the grass will be held down by the adhesive tape used in step D).
If you are using artificial grass on concrete, paving stone or hard floor, use industrial-strength synthetic turf glue instead of nails. As before, leave a gap of approximately 30-40cm to the edge of the grass to allow for the use of tape.
Add the next strip of artificial grass and use the same principles, either nailing/pegging or glueing in place and leaving the space to allow for taping.
As you lay the consecutive strips, be careful to ensure that the pile of the grass is running in the same direction (if the fibres are pointing in alternate ways you will have an uneven stripe in your grass). If in doubt, use your hand to feel which way the threads are pointing.
Once you have covered all your area with synthetic turf you are ready for the next step. Use your industrial strength tape to connect adjoining grass strips. Apply tape along the entire length of one piece of grass and then ‘connect’ the section next to it by laying that on top of the remaining tape. Flatten and ensure that it is a tight fit without any gaps or unstuck areas.
What is the purpose of sand on artificial grass?
- The sand helps the ‘roots’ of the synthetic grass to stay upright, regardless of use; this avoids the grass appearing to flatten on high traffic areas.
- As the sand helps the grass to remain upright it does create a variation on the angle that they point which resembles the blades of real grass.
- Sand helps to prevent a flattening of the blades in high traffic areas.
- Using the correct type of sand (only use artificial turf white sand) allows for excellent drainage without washing away the sand or soaking up excess water.
- The sand remains within the turf and doesn’t rub off on clothing or on kids and pets who choose to roll on the grass.
No time for DIY?
We understand that even though you might prefer to install your artificial grass you don’t have the time. We understand if, due to time constraints (or you don’t like DIY), that you’d prefer that the other experts (us) did the job and you get to spend the weekend trying out your new lawn. No worries.
Easy Turf is happy to provide installation and supplier services and take away yet another hassle. As well as supplying samples of our range of artificial grass, we can also provide quotes and have a register of approved installers of our artificial grass in Australia. Select your State and you will see a list of our recommended suppliers and installers.
Contact EasyTurf today and let us help you choose from the best artificial grass in Australia. We pride ourselves on our excellent customer service with honest and reliable advice. Contact us for a quote or more information sales@easyturf.com.au
What supplies do you need to lay Artificial turf?
In order to have a hassle free synthetic lawn installation you need to make sure you’ve done the prep work. Here is a handy checklist to make sure you have all the things you need:
- Grass – Choosing the right grass for your yard is important for your enjoyment. We offer a wide range of synthetic grasses that are designed to look & feel just like real grass.
- Pegs and nails to hold down the grass and prevent movement
- Industrial gloves – to protect your hands
- Peel and stick tape – to join synthetic grass together and provide a neat finish
- Industrial strength synthetic grass glue – ideal if you are putting your lawn on top of concrete, pavers or other hard surfaces
- Artificial grass sand and fine rock – for a reliable base and for finishing off the prep
- Foam underlay – if you are using grass on hard surfaces such as concrete and pavers
- Wooden planks – to help flatten the earth
- Compactor (either manual or machine-driven) – to flatten the ground and ensure a professional finish
- Standard tools such as a broom, rake, hammer, spirit level, hose, retractable tape measure, nails, quality retractable or fixed blade knife
How to choose the right synthetic grass for you?
Once you have the correct measurements for your artificial grass, you need to select which type of synthetic grass will be best for your project. Easy Turf has a wide range of fake grass available that is suitable for residential, educational, sports, and commercial applications. We offer free samples and also partner with local wholesalers.
Can I Lay Fake Grass On Dirt
It’s not advisable to lay fake grass on topsoil or any sort of soil. This will leave you with an uneven finish for your freshly installed artificial grass, and also have weeds slowly grow in over time.
For the best results follow our DIY Guide for installing fake grass.
How To Lay Artificial Grass On Sand
Artificial grass cannot be placed only on sand, as you need to use crushed rock to assist with the drainage and ensure that the synthetic grass stays level.
For the best results follow our DIY Guide for installing fake grass.
Why use silicon sand with your artificial grass?
Once you’ve laid your artificial grass you have two options in your next steps. You can either leave the grass as is or add sand to make it appear more natural.
Adding sand to the grass can help it appear more natural as it helps keep the grass upright. To add the proper amount of sand ee recommend that you allow for approximately 10-15kg per sqm for coverage. Using a rake or a broom, sprinkle the sand on top of the grass and walk it in to make sure that it falls deep down into the pile and settles at the base. Then, water the lawn to help the sand settle down within the grass.